Last updated: August 19, 2026
SignaPix ("SignaPix", "we", "us", "our") provides a digital signage platform, including a cloud dashboard, an offline Windows player application, and an Android TV player application (together, the "Service"). This Privacy Policy explains what information we collect when you use the Service, how we use and share it, and the choices you have. By using the Service, you agree to the collection and use of information as described here.
Account information: when you register, we collect your name, email address, and password (stored as a secure hash, never in plain text). You may optionally provide a company name and phone number in your profile.
Billing information: if you subscribe to a paid plan, payment is handled by our payment processors, Stripe and Razorpay. We do not store your full card number; our payment processors handle that directly and share with us only what we need to manage your subscription, such as a payment status and a masked reference to your payment method.
Your content: images, videos, playlists, ticker text, and other media you upload to build your signage content, along with any text prompts you submit to AI-assisted features.
Support and contact requests: if you contact us through the site's contact form, we collect your name, email address, and message, plus any optional details you provide (such as phone number or screen requirements) for hardware enquiries.
Device and screen data: when you pair a display device or hub, we collect a device identifier, an optional device label, basic device/browser information, IP address, online/offline status, and last-seen timestamps, so we can deliver content and show you which screens are online.
Playback data: to power features like proof-of-play reporting, we log which media and playlists played on which device and when, and for how long.
Usage data: standard web log data (such as IP address, browser type, and pages visited) when you use the dashboard or website.
Cookies: we use essential cookies to keep you signed in and to operate the dashboard securely. If Google Analytics is enabled for this site, it may set additional cookies to help us understand aggregate usage; you can control cookies through your browser settings.
We use the information we collect to: provide, operate, and maintain the Service; process payments and manage subscriptions; deliver your content to your paired screens and keep offline licence keys valid; respond to support requests and enquiries; send you service-related notices (such as billing receipts or maintenance notices); monitor and improve the reliability, security, and performance of the Service; and comply with legal obligations.
If your plan includes AI-assisted tools (image generation, caption writing, or the AI poster studio), the text prompts and any images you submit to those tools are sent to third-party AI providers for processing, and the resulting output is returned to your account. Please avoid submitting sensitive personal information in AI prompts.
We do not sell your personal information. We share information only: with service providers who help us operate the Service — including Stripe and Razorpay (payments), AI content providers (for AI-assisted features you choose to use), email delivery services (for account and notification emails), and cloud storage/hosting providers (to store your media, which you can choose to keep on local storage or AWS S3); when required by law, legal process, or to protect the rights, property, or safety of SignaPix, our users, or others; or with your consent.
Your media files are stored on the storage backend configured for your account — local server storage or AWS S3-compatible cloud storage. We use reasonable administrative, technical, and physical safeguards to protect your information, including hashed passwords and cryptographically signed offline licence keys. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain your account and content data for as long as your account is active and as needed to provide the Service. If you close your account, we will delete or anonymise your personal information within a reasonable period, except where we are required to retain it for legal, accounting, billing-history, or security purposes.
Depending on your location, you may have rights to access, correct, export, or delete your personal information, or to object to or restrict certain processing. You can review and update most account information directly from your dashboard, or contact us at admin@signapix.com to make a request. We will respond in accordance with applicable law.
The offline Windows player application is designed to store and play your content locally on the machine it's installed on, so signage can keep running without an internet connection. It periodically synchronises with your cloud account to receive updated content and report status. Local data on that machine (cached media, settings) remains under your control and is removed if you uninstall the application or clear its data.
The Service is intended for business use and is not directed to children. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.
SignaPix serves customers worldwide, and the third-party providers we rely on (payments, AI, hosting, email) may process and store information in countries other than your own. Where we transfer personal information internationally, we take reasonable steps to ensure it continues to be protected consistently with this Policy.
We may update this Privacy Policy from time to time to reflect changes to the Service or applicable law. We will update the "Last updated" date when we do, and for material changes we will make reasonable efforts to notify active subscribers.
Questions about this Privacy Policy, or want to make a data request? Email admin@signapix.com or support@signage.local.