Last updated: August 19, 2026
These Terms of Service ("Terms") are a legal agreement between you ("you", "User", "Customer") and SignaPix ("SignaPix", "we", "us", "our"), governing your access to and use of the SignaPix digital signage platform, including our cloud dashboard, our offline Windows player application, our Android TV player application, and any related websites, APIs, or services (together, the "Service"). By creating an account, installing our software, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
SignaPix lets you manage digital signage displays from a central dashboard: uploading and scheduling media (images, video, YouTube links, web pages, and scrolling tickers), pairing and remotely controlling display devices, arranging split-screen layouts, running day-parting rules and power/reboot schedules, sending emergency broadcasts, organising screens into groups, and reviewing proof-of-play reports. The Service is offered in different deployment modes — cloud-managed ("online"), an offline Windows application that runs without an internet connection ("offline"), and a "hybrid" combination of the two — and different subscription plans make different modes, limits, and features available. Some plans include optional AI-assisted tools (image generation, caption writing, and poster creation) that are processed by third-party AI providers; see Section 9.
You must be at least 18 years old, or the age of legal majority in your jurisdiction, and able to form a binding contract to use the Service. You are responsible for the accuracy of the information you provide when registering, for keeping your login credentials confidential, and for all activity that occurs under your account, including activity by team members or devices you authorise. Notify us immediately at admin@signapix.com if you suspect unauthorised use of your account.
Access to most features requires an active subscription plan. Plan pricing, billing period (monthly or annual), and included limits (such as the number of screens, storage, playlists, hubs, and offline licence keys) are shown on our pricing page or quoted to you directly, and form part of these Terms once you subscribe. Some plans include a free trial period; unless you cancel before the trial ends, the trial automatically converts to a paid subscription and billing begins.
Subscriptions are billed in advance and, unless cancelled, renew automatically for successive periods at the then-current price. Payments are processed by third-party payment providers (including Stripe and Razorpay); by subscribing, you authorise us and our payment providers to charge your chosen payment method for all applicable fees, including recurring renewals. You may cancel auto-renewal at any time from your account; cancellation takes effect at the end of the current billing period, and you retain access until then. Fees already paid are non-refundable except where required by law or expressly stated otherwise, and we do not prorate or refund partial billing periods. We may change plan pricing or features on a going-forward basis; where reasonably practicable we will give notice before a price change affects your next renewal.
If a payment fails or your subscription lapses, we may suspend access to plan-gated features (including live playback delivery to your paired screens) until payment is resolved, subject to any grace period we choose to apply.
Where your plan includes offline licensing, we issue cryptographically signed licence keys that activate the offline Windows player application on a specific machine, identified by a hardware fingerprint you provide. A licence key is bound to that machine and to the device-count and validity terms of the plan or allocation under which it was issued, and may not be shared, resold, or transferred without our consent. Re-issuing a key for the same machine supersedes the previous key. We may revoke or decline to renew a licence key if your subscription lapses, if these Terms are violated, or as otherwise described in these Terms. Displays running on a validly issued and current licence key are entitled to continue operating offline even without regular internet connectivity, but the key itself remains tied to your active plan entitlement.
You agree to use the Service only for lawful purposes and in a manner consistent with these Terms. You must not: upload, display, or transmit content that is illegal, defamatory, obscene, or infringes any third party's intellectual property, privacy, or other rights; use the Service to send spam, malware, or unsolicited advertising; attempt to gain unauthorised access to the Service, other accounts, or the systems or networks connected to it; reverse-engineer, decompile, or attempt to extract the source code of our software except where applicable law permits; circumvent licence-key, device-pairing, or plan-limit enforcement; or use the Service in any way that could disable, overburden, or impair it for other users. We may investigate and take action, including content removal, device suspension, or account termination, in response to a suspected violation.
You retain ownership of the media, text, and other content you upload to the Service ("Your Content"). By uploading Your Content, you grant us a non-exclusive, worldwide licence to host, store, reproduce, and display Your Content solely as necessary to operate the Service — for example, to deliver it to your paired screens, cache it on offline devices, and show it back to you in the dashboard. You are solely responsible for Your Content and for having all rights necessary to upload, display, and distribute it through the Service, including any required licences for third-party images, video, fonts, or music. We may remove Your Content if we reasonably believe it violates these Terms or applicable law.
Where your plan includes AI-assisted features (such as AI image generation, AI caption writing, or the AI poster studio), the prompts and inputs you submit are sent to third-party AI providers for processing, and the resulting output is returned to you and stored as part of Your Content. AI-generated output can be inaccurate, unexpected, or, in rare cases, resemble existing third-party material; you are responsible for reviewing AI-generated content before publishing it to your screens and for ensuring it complies with these Terms and applicable law. We do not guarantee the accuracy, originality, or fitness of AI-generated output for any particular purpose.
Pairing a screen or hub to your account authorises the Service to deliver content and configuration to that device and to execute remote commands you initiate (such as restart, reload, cache clearing, or power/reboot schedules). You are responsible for the physical security, power, network connectivity, and lawful placement of your display hardware, and for unpairing or revoking access to devices you no longer control.
The Service integrates with and relies on third-party providers, including payment processors (Stripe, Razorpay), AI content providers, video platforms (for YouTube playback), email delivery services, and cloud storage/hosting providers. Your use of features built on these integrations is also subject to the relevant third party's own terms, and we are not responsible for their availability, content, or conduct.
The Service sold through this website is software only — subscriptions, offline licence keys, and related platform access. We do not sell or ship physical screens, TVs, media players, or other display hardware through this website or an online checkout. Where we or our team supply display hardware to you directly, that purchase is arranged and agreed separately (for example, by invoice or direct order) and is governed by the terms of that separate arrangement, not by these Terms.
We aim to keep the Service reliably available and target high uptime for the cloud dashboard and API, but we do not guarantee uninterrupted or error-free operation. The Service may be unavailable during scheduled maintenance, due to factors outside our control (including internet, hosting, or third-party provider outages), or due to your own device's connectivity. The offline Windows application is designed to continue playing already-downloaded content during internet outages, but features that require connectivity (such as live updates or AI tools) will not function until connectivity is restored.
While we take reasonable measures to protect and back up data on our systems, you are responsible for maintaining your own copies of source media and critical content outside the Service. We are not liable for loss of Your Content, to the fullest extent permitted by law, except where required otherwise by applicable law.
You may stop using the Service and cancel your subscription at any time from your account settings. We may suspend or terminate your access to the Service, in whole or in part, if you breach these Terms, if your payment fails and remains unresolved, if required by law, or if we reasonably believe your use of the Service poses a risk to us, other users, or third parties. On termination, your right to use the Service ends, paired devices may lose access to live content and licence validation, and we may delete Your Content after a reasonable period, except where we are required to retain it by law.
To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that any AI-generated content will be accurate or suitable for your intended use.
To the fullest extent permitted by law, SignaPix and its team will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service, even if advised of the possibility of such damages. To the extent liability cannot be excluded, our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the amount you paid us for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.
You agree to indemnify and hold SignaPix harmless from any claims, damages, liabilities, and reasonable expenses (including legal fees) arising out of Your Content, your use of the Service in violation of these Terms, or your violation of any applicable law or third-party right.
SignaPix serves customers worldwide. These Terms are governed by the laws of [insert your registered business jurisdiction here — e.g. the country/state where SignaPix is legally registered], without regard to conflict-of-law principles, and any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts located there, except where applicable local consumer-protection law gives you the right to bring a claim in your own jurisdiction.
We may update these Terms from time to time to reflect changes to the Service, our business, or applicable law. We will update the "Last updated" date above when we do, and for material changes we will make reasonable efforts to notify active subscribers (for example, by email or an in-app/dashboard notice). Continuing to use the Service after a change takes effect constitutes acceptance of the updated Terms.
Questions about these Terms? Email info@primepix.com